All review removals are permanent. We do not ‘suppress’ or ‘hide’ content, once the content has been successfully removed by the platform, it will no longer be available on the internet.

It is very rare that reviews that have been previously removed reappear. In extremely rare instances the content can reappear due to a glitch. In the event this occurs, we will attempt the removal at no additional cost.

Unfortunately, there is no way to prevent this from occurring. With that being said, it is very rare we see this occur. All removals are confidential and the original poster of the content is not notified of the removal activity.

We advise against utilizing our services, if a client believes there is a high likelihood the original poster will repost the review. In this event, we advise getting legal advice to address the issue.

We have an in-house team of policy specialists who have an in-depth understanding of the guidelines, content policies and local laws that govern the content that is published on a given platform. Our team understands how to liaise with key departments at major websites, who have a duty of care to moderate the content that is published on their platform.

For each piece of content or negative review: our team will draft and manage an argument that highlights key violations within the published content, holding the platform accountable for the removal of the content. With experience removing thousands of negative reviews, we are able to quickly remove negative content.

Yes, we take a different approach to the standard means of reporting content such as ‘flagging a review’. Methods like this are often not moderated by humans and screened by a computer algorithm, which is generally ineffective and will not allow you to put forward a proper argument.

Our fees depend on a range of factors which include: The platform the review is posted on, the nature of the content, and how much resource is required to remove the negative review. Please contact us here for a free and confidential quote.

No. We have a ‘no removal, no fee’ guarantee, which ensures you only pay for content that is completely removed, upon removal. There are no upfront charges, monthly retainers or hidden fees.

Our success rates vary. The vast experience of our expert team is responsible for industry-leading results with removing unfair content, however it does depend on the content that we are reporting. Please complete our form for a free and confidential analysis.

No. Each platform has its own set of community guidelines, content policies and terms of use, and it is your right to contest or challenge these. Ultimately, it is the platform's decision whether the content is deemed in violation of a respective guideline, policy or law.

It is our expertise in reporting thousands of reviews that give us the best chance of removing negative content.

No, we believe in freedom of speech and that consumers should be able to express their opinions freely. However, oftentimes it is much more difficult for businesses to contest ‘their side of the story’ than it is for internet users to publish self-verified content.

We fight for fairness and give businesses a platform to content opinions that may be misleading, inaccurate or otherwise defamatory.

We are completely results based. Our entire company has been built on getting clients outcomes, as we require no upfront fees and only charge for the successful removal of content.

We specialize primarily in removing unfair, misleading or defamatory online reviews, and have experience removing thousands of reviews from various major online review platforms.
We promise fast results, with a guarantee that puts our money where our mouth is.

This is not a service that we offer, however we are partnered with leading review management software. 

Yes, we have an extensive network of resellers. To express your interest in our white-label program or to become a reseller, please email mail@repspert.com

Yes, we offer a referral bonus for all referred review removals.

Please contact us at mail@repspert.com if you have friends or colleagues who could use help with our service.

No, all removals are confidential and the publisher or reviewer will not be contacted throughout the process.

No, the original poster of the negative review will not be notified of any activity or outcomes with the review. All review removals are confidential.

This depends on a range of factors such as the platform that the review is posted on. Most of our removals are effective within 14 days.

Yes. In fact, negative reviews play a strong role in the overall score of your business on review sites. In can take several 5-star or positive reviews, to outweigh the effects of negative reviews.

Whether your goal is increasing your businesses overall score, or just removing negative reviews that are specifically misleading or unfair - we can help!

We encourage verbal context and background into the negative review. Our process can be described as ‘content over context’. We are challenging the content policies and/or community guidelines of the given platform that the content is published on.

Contextual arguments are generally considered to be ‘hearsay’, our expert team will use their experience to craft the most effective argument for the removal of the negative review.

Yes. We are reporting the content of the review, the review response is usually not a factor of concern to our process.

In the event our team think the process will be more effective, we may ask to redact the response temporarily whilst we work on removing the review, however this is usually not required.